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Refund & Cancellation Policy
Last Updated: July 2026
At Coco's Bistro, customer satisfaction is our priority. Because we prepare fresh food to order, our refund and cancellation policies are designed to balance fairness with the nature of our business.
1. Order Cancellations
Orders may be canceled only if food preparation has not yet begun.
If you need to cancel an order, please contact us immediately at (941) 960-2895.
Once food preparation has started, cancellation may no longer be possible.
2. Pickup Orders
Customers are responsible for picking up their order at the scheduled pickup time.
Orders that are not picked up are generally not eligible for refund, as all meals are prepared fresh to order.
3. Incorrect Orders
If you receive an order that differs from what you purchased due to an error on our part, please contact us immediately.
Depending on the situation, we may:
• Replace the incorrect item.
• Provide store credit.
• Issue a partial or full refund when appropriate.
4. Food Quality Concerns
If you believe there is a problem with the quality of your order, please contact us within 24 hours of receiving your meal.
To help us investigate the issue, we may request:
• Your order information.
• Photos of the affected item.
• A brief description of the concern.
Each request will be reviewed individually.
5. Delivery Orders
Orders placed through Uber Eats or DoorDash are subject to the refund and customer service policies of those platforms.
For delivery-related issues, customers should contact the platform through which the order was placed.
6. Processing Times
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider
Processing times may vary depending on your financial institution or payment provider.
7. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Coco's Bistro
5321 Fruitville Rd
Sarasota, FL 34232
Phone:
(941) 960-2895
Email: